Shipping + Returns
Order processing takes 1 to 2 business days. Orders placed after 2:00pm MST will be processed the next business day. Once the order is processed, you will receive a shipment notification via email with a tracking number. Selecting expedited shipping will not decrease the order processing time.
Gold Naturals may ship using USPS, UPS, FedEx, or DHL. Certain Gold Naturals products may not be available in your region. If a Gold Naturals product is not available, you will not be able to submit your order at checkout. For shipments within the United States and its territories, you should expect your order within seven (7) to ten (10) business days. Please contact us at firstname.lastname@example.org with any questions about your shipment.
You are responsible for checking your order for damage upon receiving it. All claims for damaged products must be submitted to email@example.com within 48 hours.
Gold Naturals does not currently ship any products internationally.
30-day Risk-free Guarantee. We proudly provide our new customers a 30-day, risk-free guarantee. Order your product without any stress and if it doesn’t work for you, request a full refund within 30 days of receiving your product. Once we receive your return we’ll process the refund. Please reach out to our support team at firstname.lastname@example.org with any questions or to begin your return.**Terms and Conditions apply.
**Terms and Conditions
- Limited to first-time customers. Returns are valid for only one product per household. This means if multiple products wear ordered, additional items must be return unopened to qualify for a full refund.
- Customer is responsible for return shipping costs.
- We are only able to process returns for items purchased on goldnaturalshemp.com. If your product was purchased through a retail location, please work with the retailer directly.
General Returns Policy
General Returns Policy. Any unopened products may be returned for full refund within 30 days of your order. Gold Naturals will receive items and review the product to determine eligibility of a return. Gold Naturals will process the refund request within 14 days of being received. Please email us at email@example.com for help with any returns.