Frequently Asked Questions

Hemp / CBD

What is the difference between hemp, cannabis, marijuana?

Although hemp and marijuana are genetically different, they both come from the cannabis plant, know scientifically asCannabis sativa L.Hemp, in the U.S., is defined as the cannabis plant with trace amounts of tetrahydrocannabinol or THC. Hemp usually contains about 0.3% THC while marijuana usually contains 20% or more. This difference is very important because THC is what gives marijuana it’s psychoactive properties. Hemp doesn’t have any of the psychoactive properties of marijuana and provides a better vehicle for targeted relief.

What’s the difference between Hemp and CBD? Are they the same thing?

The hemp plant has many different compounds, also known as cannabinoids (kuh-nab-uh-noids). A few of these cannabinoids are CBD (cannabidiol), CBDv (cannabidivarin), CBG (cannabigerol), CBN (cannabinol), CBC(cannabichromene), THC(tetrahydrocannabinol), and more. The highest concentrated cannabinoid in the hemp plant is CBD which is why it is so commonly known. So, CBD comes from hemp but there are many other compounds that are found in the hemp plant as well. Gold Naturals uses all the cannabinoids that come from the hemp plant which is known as a full-spectrum hemp extract.

Can CBD get you high?

If used correctly CBD will not get you high. CBD, in it’s isolated form, has no psychoactive effect. However, CBD is just one of the many compounds in the hemp plant. When the hemp plant is extracted, all compounds are extracted with it, including the trace amounts of THC found in the hemp plant. We provide all third-party results with each product to ensure compliance and give you confidence in your product. By taking the recommended dose, you will not get “high”, but you may feel calm, relaxed, and balanced.

What’s the difference between Full Spectrum, Broad Spectrum and CBD Isolate?

Full-spectrum. Full-spectrum hemp contains all of the natural occurring hemp compounds from the hemp plant. Full-spectrum has many cannabinoids, including CBD, CBDv, CBG, CBC, CBN, THC, and others. This is the most effective form of hemp, because all of the compounds work together which is known as the Entourage Effect.Broad Spectrum. Broad-spectrum hemp is simply full-spectrum hemp that has had certain compounds (cannabinoids) removed, including the trace amounts of THC. Broad-spectrum is not as effective as full-spectrum because it doesn’t provide the same Entourage Effect that comes from a full-spectrum extract.CBD Isolate. CBD isolate is produced by removing all of the compounds, except CBD, from the full-spectrum extract. All of the other natural compounds (CBDv, CBG, CBN, CBC, THC, etc.) are removed through post-extraction processing. Although CBD isolate is effective in high doses for various purposes, it is the least effective form because of the lack of the Entourage Effect in the body.

Is there a difference between Full Spectrum Hemp and Full Spectrum CBD?

The phrase “Full Spectrum CBD” is a misnomer because CBD is just one of the many compounds in the Full Spectrum Extract. The accurate description for anything that includes all the hemp compounds is Full Spectrum Hemp Extract or Full Spectrum Hemp Oil.

Can I take too much Full Spectrum Hemp oil?

Every person is different, and to make sure we have a product that works foreverybody, we developed different formulas and different strengths. We always recommend to start with the lowest potency and work your way up until you find what works for you. The compounds from hemp, also known as cannabinoids, work with the endocannabinoid system. It is possible to flood the endocannabinoid system with too many cannabinoids, which is why we recommend starting low and sticking to the recommended dosage.

Where is CBD and other cannabinoids legal?

CBD and hemp-derived cannabinoids are legal throughout the United States. The 2018 Farm Bill legalized the production of hemp as an agricultural commodity, as long as it contains below 0.3% THC.

Why is CBD so popular?

CBD has exploded in popularity in recent years because of the passage of the 2018 Farm Bill that was signed into law in the United States in December 2018.

How does CBD/hemp work?

CBD is just one compound that comes from the hemp plant. Hemp contains many compounds, known as cannabinoids and these cannabinoids interact with the endocannabinoid system in your body. The endocannabinoid system in your body is similar to other systems, like the respiratory system, lymphatic system, circulatory system, etc. The endocannabinoid system has two main receptors, known as CB1 and CB2. The hemp-derived cannabinoids, including CBD, interact with these receptors that help regulate internal systems in your body.

Product Questions

What makes Gold Naturals’ products different?

At Gold Naturals, we know our customers are not just looking for one form of relief. That’s why our focus has always been creating targeted formulas for specific uses. By using specific hemp compounds we’ve made products that help with sleep, muscles and joints, and stress. Plus, we take pride in making a pure, effective product for you and your family. Also, we know everybodyis different, so we’ve made various strengths because more is not always better. To help you find the right product and the right strength, try our Original Starter Kit and get started on the road to relief.

Are your products addictive?

No, Hemp-derived products are not addictive.

What type and strength of hemp/CDB product is right for me?

Although we know what works for many people, we can’t pretend to know what formula or potency will work for you. That’s why we’ve created multiple potencies and various formulas. That way you can find what will provide you with the relief you need. Our Original Starter Kit is a simple way to help you find what potency and product will work for you. And with a money-back guarantee you have nothing to lose!

If I’m drug tested at work, will I fail my test?

Gold Naturals products are full-spectrum hemp products, which means they do contain trace amounts of THC. So, although it’s unlikely that it would show up in a drug test, it is possible. If this is a concern for you, we would recommend using another product from a different company that is not full-spectrum.

Can I use Hemp products while pregnant or nursing?

Like many supplements and medicines, there is not enough research on how hemp affects the body during pregnancy or nursing, so it isNOTrecommended to take hemp products when pregnant or nursing.

Does your product help with anxiety and stress?

Federal regulations do not allow us to comment on specific ailments, diseases, or conditions. However, we have gone to great lengths to formulate our products with specific molecules to target what the product is intended for.

For example, we use CBN in our sleep blends to help with sleep, etc. We have products that are designed to help with Sleep, Stress, Muscle + Joints. 

How long will my product last?

To have the greatest impact, we recommended having a daily regimen with your Gold Naturals products. Depending on the size of your product, it should last between 2 to 4 weeks. To help make sure you never run out we have various options for auto-shipping. Plus, when you subscribe for auto-shipping you get a substantial discount!

Yes! Just like our name says, all of our products are natural.

Yes, as our name indicates, all of our products are natural.


Does Gold Naturals use third-party lab testing? Where can I find them?

Yes, we ensure extensive testing at every step of our process, including your final product. There are third-party tests performed on our plants before harvest, before and after extraction, after refinement, and of course once the final product has been created. When you use Gold Naturals products the raw ingredients will have been tested at least six times from plant to final product. We know that producing a high-quality product means that it will actually work for you. All of our third-party lab tests can be found under the Certificate of Analysis tab on each shopping page.

How can I verify that your products match the labels?

We provide the Certificates of Analysis (CoA) from the third-party lab for each product that we make and ship to you. Take a look at the CoA and you’ll see that our results are consistent with our packaging.

How does your products compare to competitors?

We are focused on providing hemp compounds that are high-quality, effective, and have targeted formulation. We know that if we make our products with highest quality standards, they’ll be effective at providing the relief you’re looking for. We are often asked how we’ve been able to make such a superior product and the answer is always, because that’s our focus, quality you can taste and feel. So, we ask you to try our products and compare them against our competitors…we’re confident you’ll feel and taste the difference.

Order, Shipping and Return Policy Questions

Can I purchase Gold Naturals from a store or only online?

We work with select retailers throughout the country and our products can also be purchased directly from our website.

How long will my order take to ship?

All orders placed Monday-Thursday will be shipped the following business day. All orders placed Friday-Sunday will ship the following Monday, or the next business day in the event of a holiday.

I received my product, but it is damaged. What should I do?

We want to take care of you! Email us at and we’ll make sure you get the product you ordered.

Which mail carrier do you use?

Most of our shipments are done through USPS but we also work with others as well. Upon checkout you’ll receive a confirmation number as well as a shipping information.

Where is my order?

Email us at or give us a call at 1(800) 566-3162 and we will help you find your order.

What is Gold Naturals’ return policy?

We proudly provide our new customers a 30-day, risk-free guarantee. Order your product without any stress and if it doesn’t work for you, request a full refund within 30 days of receiving your product. Once we receive your return we’ll process the refund. Please reach out to our support team at with any questions. Find more specifics on our return policy here.

Do you ship products outside of the United States?

No, we currently only ship products within the United States.

Hemp Farming and Extraction

How is your hemp extracted?

Even though it is more difficult and expensive to extract with CO2, we do this to ensure the highest efficacy and quality products. The quality of our products doesn’t just come from the extraction process, it starts at the beginning. From the genetics of the seeds, to the growing, harvesting, extraction, and refinement of the raw ingredients. We take every step to extract the highest quality hemp you will find.

Where is your hemp grown?

Our hemp is grown in the Pacific Northwest (Oregon) and the Intermountain West (Utah).

Gold Naturals

When was Gold Naturals Founded?

Gold Naturals was founded months after the 2018 Farm Bill became law and hemp became legal nationwide. After building our state-of-the-art lab and facility we started formulating CBD products for our family and friends because many brands were not creating high-quality products.

Where is Gold Naturals located?

Gold Naturals is based in the shadow of the Wasatch Mountains in Provo, Utah—an hour south of Salt Lake City.